COVID-19 Update

*UPDATE 5/13/20*
Phase 1 reopening has begun! Thank you to all of our doctors and their staff who prioritized emergency patient care during this time and helped "flatten the curve".  As a result of this starting MONDAY 5/18  we will begin accepting cases once again. Please be patient during this time. We will not be at full staff immediately and some things may take a little longer than normal. There are a few temporary operational changes to take note of:

1.  REPAIRS/RELINES will temporarily be a NEXT DAY DELIVERY.  We will evaluate that as we move forward and once we are at full staff levels we will return to our normal same-day delivery schedule.
2.  SANTA FE pickups and drop offs will temporarily occur ONLY ON MONDAYS. Any repairs picked up that day will be delivered back that afternoon (assuming they are something we would normally do in one day).  All other pickups will be delivered the following Monday or later.
3. Cast metal frameworks will be on a slightly longer schedule as well (TBD). Our frame lab is out of state, and understandably all states are at different phases during this recovery.
   

You may reach us through VM or email throughout the rest of this week with any other questions or concerns you may have.  Let's all continue to work together keeping our patients safe and healthy.  See you soon!

*UPDATE 4/29/20*
We hope all of you are safe and well during this crisis. We are extending our temporary closure until May 18 at which time we will coordinate with federal, state and local officials to determine if that is the appropriate time to resume operations. All of us are looking forward to helping your patients once again. See you soon!

*UPDATE 3/31/20*​
We are extending our closure date to April 30.  This date will be reevaluated based on state and local policies and risk factors at that time.  Please see details below and check in here for updates.  We hope you are safe and healthy.
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3/19/20
​Due to the circumstances surrounding the Covid-19 virus, Highland Dental Lab has made the difficult decision to cease operations until at least April 15 when we will reevaluate based on the risk factors at that time.  Our goal is always to provide the highest quality products and services to our clients and their patients while doing our part to keep our staff and community safe

What does this mean for you?
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1. No pickups will be made during this closure. 
2. Cases currently in production will be finished and delivered no later than March 26th to all offices that remain open. This means we will finish whatever step we are currently at (bite block, set-up, finish, etc.) on cases that are physically in our lab at this time. No further steps will be completed until business resumes as normal.
3. For those offices that are currently closed and reopen before we do, please contact the lab via voicemail or email (email is preferred) to let us know you are back. We will be checking communications daily and will deliver those cases to you the next business day after hearing from you.
4. Any questions may be submitted via voicemail or email and will be answered within one business day.
                                                 (505) 881-1760        or       ​info@highlanddentalnm.com
   
   

Most of you know me. Those that do, please know I consider you as much a part of my family as I do my staff and my own family. I truly love the work we do together for your patients. I also want all of us, your patients included, to be safe and healthy. I want to do my part in minimizing this outbreak and look forward to the day we can resume normal life. Our drivers have multiple contacts with different offices and the general public daily. This decision is meant to eliminate those contacts and protect us all. I look forward to coming together again at a safe time and hearing that you all are healthy, safe, and ready to get back to work helping each other change people’s lives. Let’s all work together and get through this. If at any time you have any questions or need anything please reach out to me. I will see you all on the other side of this. Stay safe!

Matthew Neighbors
Owner, Highland Dental Lab